What to Expect from AIMHI

AIMHI provides guided, AI-supported tools through participating healthcare services. It helps you reflect, practise agreed skills and stay connected to care between appointments. It does not replace your clinician.

If you need urgent help

AIMHI is not an emergency service. If you or someone else is in crisis or immediate danger, get help now:

  • UK: call 999, or NHS 111 (option 2 for mental health). Samaritans: 116 123. Text SHOUT to 85258.
  • Ireland: call 112 or 999. Samaritans: 116 123. Text HELLO to 50808.

What AIMHI Is — and Is Not

AIMHI is

  • Support provided within a defined care pathway, alongside your clinician
  • A way to practise agreed exercises and reflect between appointments
  • A tool that can help your care team notice agreed concerns
  • Subject to the privacy and governance arrangements of your healthcare service

AIMHI is not

  • A replacement for your therapist or clinical team
  • An emergency or crisis service
  • A system that independently diagnoses you
  • An unrestricted, general-purpose chatbot

How It Works for You

1

Your service introduces AIMHI

AIMHI is offered through participating healthcare services — not signed up for directly.

2

You receive an explanation and give consent

Your service explains how AIMHI will be used in your care, and you decide whether to take part.

3

Your clinician sets how it’s used

Your care team defines which tools and exercises are right for you.

4

You use the agreed support between appointments

Reflect, practise skills, and stay connected to your care between sessions.

5

Your care team reviews and responds

Relevant information is reviewed by your care team under your service’s safety arrangements.

Your Privacy, in Plain Language

When AIMHI is provided through your healthcare service, your information within the platform is handled under that service’s privacy and governance arrangements. Your service is responsible for your care and decides who can see what; AIMHI provides the platform under agreement with them.

Your care team can see information relevant to your care. Access is role-based and recorded. We do not sell your information, and your private conversations are not used to train general-purpose AI. You have rights over your information — your service will explain how to exercise them.

For more detail, see our Privacy Policy and Security & Governance information.

Common Questions

Can AIMHI diagnose me?

No. AIMHI does not diagnose. Any diagnosis is made by a qualified clinician in your care team.

Is AIMHI my therapist?

No. AIMHI supports the care your clinician and service provide — it does not replace the people responsible for your care.

Does a human read every conversation?

This depends on your service’s arrangements. AIMHI is designed so your care team can review relevant information; your service will tell you exactly what is reviewed and when.

Who can access my information?

Your care team within your healthcare service, under that service’s governance. Access is role-based and recorded.

Is my information used to train AI?

Your service’s agreement governs how your information is used. AIMHI does not sell your information, and your private conversations are not used to train general-purpose AI. Your service will explain its arrangements.

Can I choose not to use AIMHI?

Yes. AIMHI is part of the care your service offers — you can talk to your care team about not using it, or about alternatives.

Can I delete my information?

Your information is held under your healthcare service’s arrangements, and you have rights over it. Speak to your service, and see our privacy information.

What happens when AIMHI notices a concern?

It can flag agreed concerns to your care team, who review and respond under your service’s safety arrangements. AIMHI does not handle emergencies.

What happens at night or at weekends?

AIMHI’s digital tools are available at any time, but human monitoring and response depend on your service’s hours and arrangements. AIMHI is not a crisis service.

What should I do in a crisis?

Do not use AIMHI. Contact emergency or crisis services straight away — see “If you need urgent help” at the top of this page.

How do I report something that felt unsafe?

Tell your care team or your healthcare service. You can also contact us, and your service’s complaints process is available to you.

Exact arrangements — including what is reviewed, when, and by whom — are set by your healthcare service. They will explain these to you before you start.